Privacy Policy

2. What Information We Collect

We only collect information that helps us stay in touch with you and improve our services.

We may collect:

• Contact details: your name, email address, and phone number when you contact us by form, email, or phone.
• Messages: any information you choose to share when you write to us (for example, questions about services, hair type, preferences).
• Technical data: basic information from your visit to our website, such as IP address, browser type, pages viewed, time spent on the site. This is collected automatically and helps us understand how people use our website.
• Social media interactions: if you contact us or follow us through platforms like Instagram or Facebook, we may see your public profile information and messages you send us there.

We do not collect sensitive personal data unless you choose to share it with us (for example, allergies or specific hair/scalp conditions). If you share this type of information, we use it only to provide safe and comfortable service.

3. How We Use Your Information

We use your personal data only for clear and simple reasons:

• To answer your questions and reply to your messages.
• To provide information about our services.
• To improve our website, content, and user experience.
• To respond to feedback, comments, or requests.
• To keep our website secure and prevent misuse.

We do not sell your data.

We do not share your data for advertising databases.

4. Cookies & Website Tools

Our website may use cookies and similar tools to make the site work better and to understand how visitors use it.

Cookies may help us:

• Remember basic settings (like language preferences).
• Count visitors and see which pages are most popular.
• Improve speed, security, and usability of the website.

You can control cookies through your browser settings. You can block or delete cookies, but some parts of the website may not work perfectly without them.

5. When We Share Your Data

We only share your data when it is necessary and safe:

• With trusted service providers who help us host or maintain the website (for example, website hosting, email services). They can only use your data to support our work and must protect it.
• When required by law, regulations, or authorities (for example, in case of legal requests).

We do not share your personal data with third parties for their own marketing.

6. Data Storage & Security

We take reasonable steps to keep your data safe:

• We limit access to personal data only to people who need it.
• We use secure systems and trusted providers.
• We do not keep your data longer than necessary for the purposes described in this Policy or as required by law.
• When we no longer need your data, we delete it or anonymize it.

7. Your Rights (EU / GDPR)

Since we are based in France, your data is protected under EU and French data protection laws (including GDPR). You have the right to:

• Access your personal data – ask what information we have about you.
• Correct your data – if something is wrong or incomplete.
• Delete your data – in cases where it is no longer needed or you withdraw consent.
• Limit how we use your data in certain situations.
• Object to some types of processing.
• Withdraw consent if we rely on your consent (for example, for direct communication).
• Complain to a data protection authority if you believe your rights are violated.

To use any of these rights, please contact us at: hello@gennyferlys.com

8. Links to Other Websites

Our website or social media may contain links to other websites (for example, Instagram or Facebook).

We are not responsible for how those websites handle your data. Please read their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to keep it clear and accurate.

When we change it, we will update the "Last updated" date at the top of this page.

If you have any questions about this Privacy Policy or how we handle your data, please contact us. We are always open to explain everything in simple, clear words.